Resumen:This chapter is adapted from Pregnancy Loss and the Death of a Baby: Guidelines for Professionals (3rd edition) by Judith Schott, Alix Henley and Nancy Kohner, published by Sands (the UK Stillbirth and Neonatal Death charity) in 2007. The article highlights those aspects of care given to families facing perinatal loss that parents value and those that add, often inadvertently, to their distress. It is based on research findings and on views expressed by parents.